Refund policy
At Allanson Souvenirs, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for eligible items.
Return Eligibility Criteria To qualify for a return, items must meet the following conditions:
-
Unworn, unused, and in original packaging with all tags attached.
-
Accompanied by the original receipt or proof of purchase.
Note: Perishable goods (e.g., food), custom/personalized items, personal care products (e.g., beauty products), sale items, and gift cards cannot be returned.
How to Process a Return
-
Email hello@allansonssouvenirs.com.au to request return authorization and attach a photo of your packing slip. Returns sent without prior authorization cannot be accepted.
-
Once approved, ship your return to:
28 Allamanda Bvd, Lysterfield VIC 3156
Return Costs & Refund Options
-
Company Error or Damaged Items: You are eligible for a full refund if we sent the wrong item or if it arrived damaged. You must notify us within 24 hours of delivery with photos of the issue.
-
Change of Mind: You are responsible for all return shipping costs. If your original order qualified for Free Shipping (orders over $150), our actual initial shipping expense will be deducted from your final refund.
-
EU Cooling-Off Period: Customers shipping to the European Union have 14 days to return eligible items for any reason.
Exchanges The fastest way to exchange an item is to follow the standard return process and place a new order online for the replacement item once approved.
Refund Processing Once we receive and inspect your return, we will notify you of the status. Approved refunds are processed back to your original payment method within 2-3 business days. If more than 7 business days have passed since approval and you have not received funds, please contact us.