Refund policy

We have a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@allansonssouvenirs.com.au. Please note that returns will be sent to the following address: 

28 ALLAMANDA BVD, LYSTERFIELD VICTORIA 3156

  • ligibility for a Full Refund: You are eligible for a full refund if the company has:

    1. Sent out the wrong item.

    2. The item arrives damaged.

  • Time Limit for Damaged Goods: You must notify the company of damaged goods within 24 hours of receiving your order.

Change of Mind Returns For "change of mind" returns, the purchaser is responsible for all return shipping costs. Please note that for orders originally qualifying for Free Shipping (orders over $150), the initial shipping expense incurred by us will be deducted from your final refund total.

Important: To ensure your return is processed, please contact us for authorization before sending items back. Please send photo of packing slip

Returns sent without prior approval cannot be accepted.

You can always contact us for any return questions at hello@allansonssouvenirs.com.au.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@allansonssouvenirs.com.au.